Terms of Use

Version 1.0 · Effective 13 September 2026

1. Who we are and what these Terms cover

Arenta (the "Platform", "we", "us") is an online property advertising platform operating in Thailand.

These Terms of Use (the "Terms") form a binding agreement between you and us and govern your access to and use of the Platform, including our website, our installable web application and our Telegram Mini App, together with all features, content and services made available through them (the "Service").

By creating an account, publishing a listing, sending a message through the Service, or otherwise using the Service, you confirm that you have read, understood and agree to be bound by these Terms and by our Privacy Policy. If you do not agree, you must not use the Service.

2. Definitions

• User — any person who accesses or uses the Service, whether or not registered.
• Advertiser — a User who publishes a Listing, whether an owner, agent, broker, agency or developer.
• Listing — an advertisement for a property offered for sale or for rent, including its description, photographs, price, location and attributes.
• User Content — anything a User submits, uploads, publishes or transmits through the Service, including Listings, profile and showroom information, photographs, messages, reviews and support requests.
• Verification Provider — the third-party identity verification service we use, currently Didit.

3. Eligibility

You may use the Service only if you are at least 20 years old and have full legal capacity to enter into a binding contract, you are not barred from using the Service under any applicable law, and you have not previously been suspended or removed from the Service.

If you use the Service on behalf of a company, agency or other legal entity, you confirm that you are authorised to bind that entity, and "you" means that entity.

4. Accounts and account security

4.1 Registration. Some features require an account. We support passwordless sign-in by one-time code sent to your email address or mobile number, and sign-in through Telegram. You must give accurate, current and complete information and keep it up to date.

4.2 One account per person. Accounts are personal. You must not share your account, your one-time codes or your session with anyone, and you must not keep multiple accounts in order to get around a limit, a suspension or a removal.

4.3 Security. You are responsible for everything done through your account. Tell us without undue delay at support@arenta.app if you believe your account has been accessed without your permission. The Service shows your active sessions and lets you end them; you are responsible for reviewing them.

4.4 Your contact details. We use the email address, mobile number and Telegram account linked to your account to deliver one-time codes and service messages. We are not responsible for the consequences of your giving an address or number you do not control, or of your losing access to it.

5. Identity verification

5.1 When it applies. We may require you to complete identity verification before you publish Listings, obtain verified status, use certain features, or continue using the Service. Verification is performed by our Verification Provider, currently Didit, acting on our behalf.

5.2 What it involves. Verification may require an image of a government-issued identity document and a selfie or short video, from which the Verification Provider derives facial-geometry data in order to confirm that the document is genuine, that it belongs to you, and that a live person is present.

5.3 Consent. Facial-geometry data is sensitive personal data. We ask for your explicit consent before any biometric capture begins, and you may refuse. If you refuse or later withdraw consent, we may decline to grant verified status or to give you access to features that depend on verification.

5.4 What verification does not mean. Verification confirms identity to the standard achieved by the Verification Provider's checks. It is not a guarantee of a User's honesty, of their right to advertise a property, or of the quality of anything they offer. We may withdraw verified status at any time.

5.5 Your data. How verification data is collected, stored, retained and deleted — including biometric templates — is described in our Privacy Policy.

6. Our role: a venue, not a party to your transaction

This section is fundamental to the agreement between us.

6.1 We are a neutral venue. The Service is an advertising and communication venue. We publish advertisements submitted by Users and let Users contact one another. We do not own, sell, let, manage, inspect, appraise or survey any property advertised on the Service.

6.2 We are not a party to any transaction. Any viewing, negotiation, reservation, tenancy, sale, agency appointment, payment or other arrangement between Users is made solely between those Users. We are not a party to it, we do not supervise or monitor it, and we are not responsible for its performance, its outcome, or any deposit or payment made in connection with it.

6.3 No agency, brokerage or advice. We do not act as your agent, broker, representative, adviser or fiduciary. Nothing on the Service is legal, tax, financial, investment, immigration or valuation advice. Agents, brokers, agencies and developers appearing on the Service are independent parties; they are not our employees or agents, and we do not supervise, direct or control their services.

6.4 We do not verify Listings. We do not verify, and we are under no obligation to verify, the accuracy, currency, completeness or legality of any Listing or other User Content, including price, availability, size, ownership, title, permits, zoning, condition, photographs, or any right to let or sell. Content is published substantially as the Advertiser submitted it.

6.5 Make your own enquiries. Property information changes quickly and may be out of date. You must carry out your own inspections, enquiries and professional due diligence, and take independent legal advice, before relying on any Listing or entering into any transaction.

6.6 No endorsement. The order in which Listings appear, any "verified", "featured", "boosted" or similar label, and any search ranking, are not an endorsement, recommendation or warranty by us.

7. Listings and Advertiser warranties

7.1 Each time you submit or update a Listing, you represent and warrant that:

1. the Listing is accurate, is not misleading, and is kept up to date, and that you will remove or update it promptly when the property is no longer available or its particulars change;
2. you own the property or are duly authorised by the owner to advertise it, and you will provide evidence of that authority on request;
3. you hold every licence, registration, permit and approval required to advertise, let or sell the property under applicable law;
4. you own or are licensed to use all photographs, floor plans, videos, text and trade marks in the Listing, and publishing them infringes nobody's rights;
5. the Listing does not discriminate against any person on any ground prohibited by applicable law;
6. the price and terms stated are genuine, and the Listing is not used to attract interest in a property that is not genuinely available; and
7. the Listing contains no other person's personal data published without a lawful basis.

7.2 Moderation. Listings may be reviewed before or after publication. We may edit, re-categorise, decline, suspend, unpublish or remove any Listing or other User Content at our discretion, with or without notice, including where we consider that it breaches these Terms, is unlawful, is duplicated, is of poor quality, or exposes Users or us to risk. We are under no obligation to monitor User Content, and any moderation we do carry out does not make us responsible for content we do not remove.

7.3 Photographs and descriptions. Photographs must show the advertised property. Descriptions must not deceive, must not conceal material defects, and must not use another party's branding, watermarks or metadata in a misleading way.

8. Your content and the licence you grant us

8.1 Ownership. You keep ownership of your User Content.

8.2 Licence. You grant us a worldwide, non-exclusive, royalty-free, transferable and sub-licensable licence to host, store, reproduce, adapt (including resizing, cropping, compressing and watermarking), translate, publish, display, distribute and otherwise use your User Content in order to operate, improve, secure and promote the Service and the Platform, including in search engines, in link previews, and in our own social and messaging channels — for example a property card shared into Telegram.

8.3 Duration. The licence lasts for as long as your User Content is on the Service and, for copies held in backups and caches, in link previews already distributed, and in records we must keep, for a reasonable period afterwards.

8.4 Feedback. If you send us suggestions about the Service, we may use them without restriction and without obligation to you.

8.5 Takedown. If you believe content on the Service infringes your rights, write to support@arenta.app with enough detail to identify the content and the right you rely on. We will review it and remove it where appropriate.

9. Prohibited conduct

You must not:

1. publish false, misleading, fraudulent, duplicated or spam content, or advertise a property you have no right to advertise;
2. use the Service for fraud, money laundering, advance-fee schemes, or to solicit deposits or payments outside a genuine transaction;
3. harass, threaten, defame or discriminate against anyone, or send unsolicited commercial messages through our chat;
4. collect, scrape, harvest, index, copy or store content or personal data from the Service by automated means, or reuse our content to build a competing database or service;
5. get around, disable or interfere with security, rate limiting, moderation or access controls, or probe or test the vulnerability of any system;
6. upload malware or use the Service to distribute it;
7. impersonate any person or entity, or misrepresent your affiliation, licence status or authority;
8. use the Service in breach of any applicable law, including data protection, consumer protection, advertising, anti-money-laundering and real estate licensing law; or
9. let anyone else do any of the above through your account.

10. Messaging

The Service includes direct messaging between Users. Messages travel through and are stored on our systems and are not end-to-end encrypted. We may access, retain and review messages where this is necessary to operate the Service, to investigate a report, to comply with the law, or to protect Users or ourselves. Do not send payment credentials or sensitive personal data through chat. You are responsible for what you send.

11. Paid plans, promotion and payments

11.1 Plans and add-ons. We may offer paid subscription plans, listing packages, promotion and boost products, and pay-per-lead products. What each one includes, and its price, are stated at the point of purchase.

11.2 Billing and renewal. Subscriptions may renew automatically for further periods at the then-current price until you cancel. You may cancel at any time, with effect from the end of the current period, through the Service or by writing to support@arenta.app. Payments are handled by third-party payment providers; we do not store full card details.

11.3 Refunds. Except where applicable law requires a refund, fees are non-refundable once the period or promotion they pay for has begun. No refund is due for unused time, for Listings removed for breach of these Terms, or for suspension of your account under section 16.

11.4 Results are not guaranteed. Promotion and boost products change where or how prominently a Listing appears. We do not guarantee any number of views, enquiries, leads, viewings or transactions, or any commercial outcome.

11.5 Taxes. Prices state whether they include tax at the point of purchase. You are responsible for any tax arising from your own activity, including your property transactions and your income.

12. Third-party services

The Service relies on and links to third-party services, including Telegram (sign-in, sharing and notifications), Google Maps (maps and address data), Didit (identity verification), email and SMS delivery providers, and payment providers. Your use of those services is governed by their own terms and privacy policies. We are not responsible for third-party services, for their availability, or for the content of any site we link to.

13. Disclaimers

13.1 To the maximum extent permitted by applicable law, the Service and all content on it are provided "as is" and "as available", without warranty of any kind, whether express, implied or statutory, including any implied warranty of merchantability, fitness for a particular purpose, accuracy, non-infringement or quiet enjoyment.

13.2 We do not warrant that the Service will be uninterrupted, timely, secure or error-free, that defects will be corrected, that data will not be lost, or that any content, search result, translation, currency conversion, map, area figure or ranking is accurate, current or complete.

13.3 Translations, currency conversions and unit conversions are provided for convenience only and may be inaccurate. The original text, currency and units prevail.

13.4 Nothing in these Terms excludes any liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or any right you have as a consumer under mandatory Thai law.

14. Limitation of liability

14.1 To the maximum extent permitted by applicable law, we are not liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profit, revenue, business, opportunity, goodwill, anticipated saving or data, arising out of or in connection with the Service or these Terms, on any theory of liability, whether or not we were advised that such loss was possible.

14.2 To the maximum extent permitted by applicable law, we are not liable for any loss arising out of or in connection with: any Listing or other User Content; any act, omission or conduct of any User; any transaction, tenancy, deposit, payment or dealing between Users; any decision you take in reliance on the Service; or any unauthorised access to your account that is not caused by our failure.

14.3 Our total liability arising out of or in connection with the Service and these Terms in any twelve-month period will not exceed the greater of (a) the total amount you paid us for the Service in that period and (b) THB 10,000.

14.4 The disclaimers and limitations in sections 13 and 14 allocate risk between you and us, are an essential element of the agreement between us, and apply even if a limited remedy fails of its essential purpose. Without them, the Service would not be provided.

15. Indemnity

To the maximum extent permitted by applicable law, you will indemnify, defend and hold harmless Arenta, its affiliates, and their directors, officers, employees and agents against any claim, demand, proceeding, loss, liability, damage, fine, cost or expense (including reasonable legal fees) arising out of or in connection with:

1. your User Content, including any Listing, and any allegation that it is inaccurate, misleading, unlawful or infringes a third party's rights;
2. your breach of these Terms or of any applicable law, including real estate licensing, advertising, consumer protection and data protection law;
3. any transaction, dealing or dispute between you and another User; or
4. your misuse of the Service.

We will tell you about any such claim and will not settle it without your consent, which you must not unreasonably withhold. You must not settle it in a way that imposes any obligation or admission on us without our written consent. We may take over the exclusive defence and control of any matter you are required to indemnify us for, at your expense.

16. Suspension and termination

16.1 By you. You may stop using the Service at any time and may ask us to delete your account as described in the Privacy Policy.

16.2 By us. We may suspend or end your access, remove your content, or withdraw verified status at any time, with or without notice, if we reasonably consider that you have breached these Terms or the law, that your conduct exposes Users or us to risk or liability, or that suspension is needed to protect the Service.

16.3 Effect. On termination, the licence in section 8 continues for content already distributed, and sections 6, 8.2, 8.3, 13, 14, 15, 17 and 18 survive.

17. Changes to the Service and to these Terms

We may change, suspend or discontinue any part of the Service at any time.

We may amend these Terms. When we do, we publish the amended Terms as a new version with a new effective date and, where the change is material, we give you notice through the Service or at your registered contact details before it takes effect. Continuing to use the Service once the new version has taken effect means you accept it; if you do not accept it, you must stop using the Service and may close your account. Where the law requires your consent to a particular change, we will ask for it separately. Every version we publish is kept available so that you can see the version that applies to you.

18. Governing law, disputes and general

18.1 Governing law. These Terms, and any non-contractual obligation arising out of them, are governed by the laws of the Kingdom of Thailand.

18.2 Disputes. The courts of Thailand have jurisdiction over any dispute arising out of or in connection with these Terms. This does not affect any mandatory right you have as a consumer to bring proceedings in the courts of the place where you live.

18.3 Complaints first. Before starting proceedings, please write to support@arenta.app so that we can try to resolve the matter.

18.4 Severability. If any provision is held unenforceable, it is severed and the rest of these Terms continue in force.

18.5 No waiver. If we do not enforce a provision, that is not a waiver of it.

18.6 Assignment. You may not assign these Terms. We may assign them to an affiliate, or in connection with a merger, acquisition or sale of assets.

18.7 Entire agreement. These Terms and the Privacy Policy are the whole agreement between you and us about the Service.

18.8 Language. These Terms are published in English. If we publish a translation and there is a conflict between versions, the English version prevails except where mandatory local law provides otherwise.

19. Contact

Arenta Email: support@arenta.app